Overview

These Terms of Service govern your use of the House of BLK Apothecary website (houseofblk.com) and any purchases made through it. By accessing or using this site, you agree to these terms. House of BLK Apothecary reserves the right to update these terms at any time. Continued use of the site constitutes acceptance of the most current version.

Website Use

You agree to use this website only for lawful purposes. You may not use this site to transmit harmful, abusive, or unlawful content. Unauthorized use of this site may give rise to a claim for damages.

We reserve the right to restrict access to any portion of this website at any time without notice.

Product Information

House of BLK Apothecary makes every effort to display product colors, descriptions, and details as accurately as possible. However, we cannot guarantee that your device's display will perfectly reflect the actual product. All fragrance descriptions are intended for informational purposes and reflect our best assessment of each scent profile.

Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.

Orders and Payments

By placing an order, you represent that you are at least 18 years of age and that the information you provide is accurate and complete. All orders are subject to availability and confirmation.

Payment is processed securely through Stripe. House of BLK Apothecary does not store your full payment card details. Prices are listed in US dollars and are subject to change without notice.

We reserve the right to cancel or refuse any order for any reason, including but not limited to product unavailability, errors in pricing, or suspected fraudulent activity. If your order is cancelled, you will be notified and any payment received will be refunded.

Shipping and Delivery

Shipping timelines are estimates and are not guaranteed. House of BLK Apothecary is not responsible for delays caused by carriers, customs, weather, or other factors outside of our control. Risk of loss and title for items purchased from House of BLK Apothecary pass to you upon delivery to the carrier.

Shipping costs are calculated at checkout. International customers are responsible for any applicable customs fees, duties, or taxes.

Orders are shipped to the address exactly as it is entered at checkout. House of BLK Apothecary is not responsible for orders shipped to an incorrect or incomplete address supplied by the customer. If a package is returned or must be re-shipped because of an address error, the customer will be charged the additional shipping cost before the order is sent again. Please review your shipping address carefully before submitting your order.

Returns and Exchanges

Refunds for products are not issued without a 40% restocking fee. Due to the handcrafted, small batch, and sensory nature of our products, any approved refund is processed for the product price less a 40% restocking fee, which covers inspection, handling, and restocking. Custom blend orders and the custom fragrance service payment are non-refundable.

If your order arrives damaged or defective, contact us within 48 hours of delivery with photos and your order number. Full details are available on our Returns Policy page.

Custom Scent Blending Services

Custom scent blending orders require a consultation and may have longer production and delivery timelines. All custom blend orders are final sale. The custom fragrance service payment is non-refundable, with no exceptions. Once formulation begins, services have been rendered and payment is forfeited. House of BLK Apothecary will work closely with you to achieve your desired result, but cannot guarantee an exact match to a reference scent described verbally.

By submitting a custom blending inquiry, you agree to our consultation process and acknowledge that revisions may be limited based on the agreed scope.

Wholesale Inquiries

Wholesale pricing, minimum order quantities, and terms are provided upon inquiry and may vary by product and order size. Wholesale accounts are subject to approval. House of BLK Apothecary reserves the right to decline any wholesale application without providing a reason.

Intellectual Property

All content on this website, including text, images, logos, product names, fragrance formulations, and brand assets, is the property of House of BLK Apothecary and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without prior written permission.

Limitation of Liability

House of BLK Apothecary shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or any products purchased through it. Our total liability for any claim related to a product or order shall not exceed the amount paid for that product or order.

This website and its contents are provided "as is" without warranties of any kind, express or implied. We do not warrant that the site will be error-free or uninterrupted.

Contact Information

For questions about these terms, please contact us at hello@houseofblk.com or visit our Contact page.