Returns Policy
Customer Care
Returns Policy
Every House of BLK Apothecary product is handcrafted in small batches with intention and care. Because fragrance is personal and sensory in nature, refunds are not issued without a 40% restocking fee, and we cannot be responsible for orders shipped to an address entered incorrectly at checkout.
Refund Policy
Refunds for products are not issued without a 40% restocking fee. Where a refund is approved, 40% of the product price is retained to cover inspection, handling, and restocking, and the remaining balance is refunded. To request a refund, contact us with your order number.
Incorrect or Incomplete Shipping Address
Orders ship to the address exactly as it is entered at checkout. House of BLK Apothecary is not responsible for orders shipped to an incorrect or incomplete address supplied by the customer. If a package is returned or must be re-shipped because of an address error, the customer is charged the additional shipping cost before the order is sent again.
Custom Fragrance Service Payments
The custom fragrance service payment is non-refundable, with no exceptions. Once formulation begins, services have been rendered and payment is forfeited. Please review all service terms before committing to your payment.
Damaged or Defective Orders
If your order arrives damaged or defective, please contact us within 48 hours of delivery with your order number and photos. We will resolve the issue promptly with a replacement or resolution.
Questions Before You Buy
We want you to love what you order. If you are unsure about a scent, size, or format, reach out before purchasing and our team will help you choose with confidence.