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Mon: 12:00 pm - 3:00 pm
Tues - Thurs: 9:00 am - 4:00 pm
Fri: 12:00 pm - 2:00 pm
Sat: closed
Sun: closed

6462045924

777 S Alameda Street, Los Angeles, CA, US, 90021

Return Policy

Return/Refund policy

Since House of BLK offers both hand-crafted, fragile goods and non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the House of BLK website or App. Please make sure that you’ve carefully read service and/or products descriptions before making your purchase.

Contacting us

If you have any questions, or concerns, regarding this refund policy, we encourage you to contact us using the details below:

Customerservice@houseofblk.com

This document was last updated on January 14, 2023

Client service

BUSINESS HOURS:

Mon: 12:00 pm - 3:00 pm
Tues - Thurs: 9:00 am - 4:00 pm
Fri: 12:00 pm - 2:00 pm
Sat: closed
Sun: closed

6462045924

orders@houseofblk.com

777 S Alameda Street, Los Angeles, CA, US, 90021

We accept these forms of payment:

Credit Card: Visa, MasterCard, Discover, American Express,

Delivery:

DUE TO AN UNUSUALLY HIGH VOLUME OF ORDERS, please allow up to 7 business days for your order to be fulfilled. Your order will ship as soon as processing is complete. You will receive a notification as soon as a shipping label is created. Your tracking number will be provided. Customer service may have a tough time responding to all emails due to the high volume of inquiries and orders. Please look for confirmation emails.

RETURN POLICY:

Due to Covid-19, we are not currently accepting ANY RETURNS. If there is a problem with your order, please contact customer service and we will do what we can to accommodate you. Additionally, once your order is placed, we begin making the products. We will not adhere to cancellations once an order is placed. Thank you for understanding.